Frequently Asked Questions

Cases
What type of security guard services does Prior Vision provide?

We offer a comprehensive range of security services: retail security, overnight patrols, fire watch, private security, event security, residential and commercial protection, construction site surveillance, and fumigation site security. Each offering is crafted to provide effective, culturally respectful security solutions tailored to our clients’ specific needs.

Are your security guards armed or unarmed?

At this time, our security guards are unarmed, focusing on deterrence, observation, and reporting.

What type of background checks do you perform on your security guards?

Our security guards undergo comprehensive background checks, including criminal history, previous employment verification, and character references, to ensure they meet our high standards of integrity and professionalism.

What States and Islands does Prior Vision cover?

Our operations are exclusively within the State of Hawaii, covering the islands of Oahu, Maui, and Hawai’i Island. Our team, deeply embedded in Polynesian culture, provides specialized security services that are uniquely tailored to the diverse environments and communities of these islands. Please contact us for specific coverage areas.

What type of training do your security guards receive?

Our security guards receive role-specific training, including an optional “8-Hour Initial Security Guard Training Online” for newcomers, designed to meet Hawaii’s state requirements. This foundational course, delivered by our co-founder Levy Tuiala through our in-house training program at Prior Vision Academy, covers crucial security principles, customer service, and cultural sensitivity towards the local community.
It also includes specialized training for areas such as fire watch and various site-specific protocols. Successful completion of this course qualifies participants for the GDE License in Hawaii, equipping them with the necessary skills to efficiently manage diverse security situations.

What areas do you specialize in?

We specialize in offering culturally aware security services across various sectors, including retail, event security, residential and commercial security, construction sites, and more, all delivered with the Aloha spirit.

Can your security guards prevent violent suspects from harming others or violating laws?

Our unarmed guards are trained in de-escalation techniques and conflict resolution to manage situations effectively. While they prioritize deterrence and reporting, they are prepared to take appropriate actions within their capacity to prevent harm and violations.

What if a security guard is not performing as expected?

We take performance issues seriously. If a guard is not meeting expectations, we encourage clients to contact us immediately. We are committed to resolving any issues promptly, including retraining, reassignment, or replacement of personnel, to ensure our clients’ satisfaction and safety.

Does your security company have insurance?

Yes, our company is fully insured, adhering to the necessary regulations and ensuring comprehensive coverage for our operations and personnel.

How long are your contracts for?

Contract duration is flexible, ranging from short-term assignments for events to long-term security solutions. We work with our clients to determine the contract length that best meets their needs.

How much does it cost to hire a security guard?

Pricing varies based on the specific services required, the duration of the contract, and the complexity of the security needs. We recommend contacting us directly for a tailored quote.

How can I pay?

We accept various forms of payment, including major credit cards, bank transfers, and checks. Please contact our office for more detailed information on payment options.

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